Remote Work Revolution: Succeeding from Anywhere by Tsedal Neeley

Impact Players: How to Take the Lead, Play Bigger, and Multiply Your Impact by Liz Wiseman

Interview with Sasi Yajamanyam, author of Reimagine Customer Success.

Reimagine Customer Success by Sasi Yajamanyam

Interview with Rick DeLisi, co-author of Digital Customer Service.

Digital Customer Service by Rick DeLisi and Dan Michaeli.

Now, Discover Your Strengths by Don Clifton

Kristen interviews author Robbie Kellman Baxter of The Forever Transaction.

The Forever Transaction by Robbie Kellman Baxter

Part 4 of Onboarding Matters by Donna Weber + Author Interview

Part 3 of Onboarding Matters by Donna Weber

Part 2 of Onboarding Matters by Donna Weber

Part 1 of Onboarding Matters by Donna Weber

“How Good is Your Company at Change?” from HBR (article review)

Part 2 of Silos, Politics and Turf Wars

Part 1 of Silos, Politics and Turf Wars

“Why Customer Loyalty Programs Can Backfire” from HBR (article review)

Part 4 of The Effortless Experience

Kristen interviews author Rick DeLisi on The Effortless Experience.

Part 3 of The Effortless Experience

Part 2 of The Effortless Experience

Part 1 of The Effortless Experience

“How to Shift from Selling Products to Selling Services” from HBR.org (Article Review)

Designing the Hybrid Office from HBR.org (Article Review)

Kristen interviews author Jim Kalbach on “The Rules to be Done Playbook.”

Part 4 of “The Jobs to be Done Playbook”

Part 3 of “The Jobs to be Done Playbook”

Part 2 of “The Jobs to be Done Playbook”

Part 1 of “The Jobs to be Done Playbook”