Coaching

The Success League’s coaching program offers tailored advice to CS leaders facing a variety of challenges. Our coaching team can help both emerging and experienced leaders drive performance and effectively manage their CS organizations. We also provide insight and support throughout projects, ensuring they continue in the right direction while driving accountability for major milestones. Our CEO, Kristen Hayer, focuses on supporting C-level leaders as they add or grow their customer success programs, and assists investors with the development of CS discipline within their portfolios.

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Scaling Teams

Using proven models and frameworks, leaders learn how to grow customer success while scaling their company. In learning how to build out their CS organization, leaders cultivate skills they will use for the rest of their career.

Emerging Leaders

Coaching helps leaders with valuable experience further develop important leadership skills in order to drive strong performance while effectively managing a CS organization.

Project Accountability

Leaders who have the basic skills to tackle CS projects still sometimes need expert advice throughout the project. Coaching helps keep the project going in the right direction while providing accountability for major project landmarks.

"I had the privilege to work with Kristen at The Success League during some private coaching sessions. When we started our sessions, I thought I knew the primary areas to focus on. After a few sessions with Kristen, I had reprioritized a few things, and left with a solid path to move the team forward in a big way. We drilled down to a tactical level (to get) tangible examples of not just why I should do something, but how I could actually operationalize it. I would highly recommend The Success League to anyone who wants to up their game in the Customer Success arena."

Reanna Dempsey, Director of Customer Success,

Meet Our Coaching Team

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