Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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A solid customer health score should be made up of a laundry list of metrics. Here are some key considerations when building your Customer Health Score.
This free happy hour and panel discussion will be held on Thursday, December 14 from 6-8pm. Register today!
Find out how to maximize the benefits of remote workers on your Customer Success team.
Our expert coaches can navigate you towards career development and success. Connect with us today and let's make the coming year your most remarkable one yet.
The popularity of CS has driven competition to an all-time high in the CSM job market. Here are some tips to navigate the hiring process in this competitive landscape.
Have a CSM team of 10 or more? Look into a private training package now!
AI is coming and it’s here to stay. Discover some of the ways we can and should be thinking about AI in CS.
Discover the key principles that can transform your client relationships into thriving partnerships.
Let The Success League be your compass, navigating you towards career development and success with CS Leadership coaching.
Targeted application of AI in Customer Success is the name of the game, tailored to your unique business needs. Find out more!
Set yourself up for success in 2024 by starting your leadership training now! Find out more and reserve your seat here.
Shifting back to more in-person events in business comes with its challenges. If you find your social battery running low, 1) you’re not alone and 2) here are some tips to help you get through.
For groups of 10 or more, we can provide private CSM or CS Leadership certification trainings. Connect with us today to see how that can work for you and your team.
Explore the art of saying "no" strategically and how it can lead to better outcomes for you and your customers.
It’s time to give Customer Kickoff Meetings a kick in the pants. Find out ways to transform these meetings into dynamic and productive discussions.
Our FREE Buyer’s Guide will set you on the right path towards getting the right fit software for your CS program. Download it now!
Download our new resource for FREE!
Find out how Kristen got into Customer Success, who inspires her, as well as what it’s really like to be a CEO.
Follow this plan and you’ll be more prepared for the year to come and your team will be ready to hit the ground running in January.
Find out five things you need in order to be an effective C-Suite executive.
Check out recordings you may have missed or sessions you want to repeat from the event here.
Find out how to make the switch from reactive to proactive and deliver value by connecting with your customers.
There are many key factors or traits that differentiate an “okay” CSM from an outstanding one. What traits are the top of your list?
Dig into the critical role of Customer Success in driving long-term relationships and the potential risks associated with passive customer engagement.
A customer listening tour is a powerful resource that Customer Success leaders rely on to establish vital connections and acquire invaluable insights, shaping immediate and long-term strategies.
Reserve your spot today for our CSM or CS Leadership training programs!
When smaller companies are in a situation where they’re growing out of their startup phase, here are some insights to help those with limited resources.
You’ll gain access to engaging content, inspiring real-life success stories, and practical tips.
Don’t underestimate the power of envisioning and pursuing the role you desire.
It’s not too late to register for next week’s free networking and panel discussion in NYC.