Dive into this insightful interview from Customer Success Middle East with Kristen Hayer, the visionary founder and CEO of The Success League, a global customer success consulting and training firm.
Discover Kristen’s career journey from project management to VP of Sales and finally, her pivotal shift to pioneering Customer Success.
Kristen shares invaluable wisdom on what makes an ideal Customer Success Manager, emphasizing the power of curiosity and creativity.
Her advice for newcomers in the field? Embrace the first three months as a learning tour, soaking up knowledge like a sponge.
Get a glimpse into Kristen's dynamic workday as a CEO, where every day brings fresh challenges and diverse tasks, from writing articles on Customer Success to engaging with clients and much more.
Find out what inspires and motivates her, and fun facts about her upbringing. Kristen's ultimate role models? The dedicated CSMs who show up day in and day out, ready to tackle any challenge.
And for those aspiring to grow their careers in customer success, Kristen's golden advice is to be a great questioner, as asking the right questions often leads to the most impactful solutions.
Discover Kristen's favorite book, "12 Elements of Great Managing," a must-read for anyone aspiring to be a leader in any field.
And don't miss hearing about her "I've made it" moment, a heartwarming experience at the Customer Success Excellence Awards.