Michael Su

November 29, 2023

Customer Health, Customer Relationships, Playbooks and Processes

Making Health Scores Actionable

Michael Su

November 29, 2023

Customer Health, Customer Relationships, Playbooks and Processes

A solid customer health score should be made up of a laundry list of metrics. Here are some key considerations when building your Customer Health Score.

Kristen Hayer

November 15, 2023

CS Management, CSM Role

Managing Remote Customer Success Managers

Kristen Hayer

November 15, 2023

CS Management, CSM Role

Find out how to maximize the benefits of remote workers on your Customer Success team.

Ejieme Eromosele

November 8, 2023

Beyond CS, CSM Role, Hiring and Compensation

Navigating the Competitive Customer Success Job Market: 3 Strategies for Success

Ejieme Eromosele

November 8, 2023

Beyond CS, CSM Role, Hiring and Compensation

The popularity of CS has driven competition to an all-time high in the CSM job market. Here are some tips to navigate the hiring process in this competitive landscape.

Lauren Costella-Reber

November 1, 2023

Customer Relationships, Data and CS, Playbooks and Processes

Endless Possibility: 5 Exciting Possibilities for AI in Customer Success

Lauren Costella-Reber

November 1, 2023

Customer Relationships, Data and CS, Playbooks and Processes

AI is coming and it’s here to stay. Discover some of the ways we can and should be thinking about AI in CS.

Making Health Scores Actionable

Managing Remote Customer Success Managers

Navigating the Competitive Customer Success Job Market: 3 Strategies for Success

Endless Possibility: 5 Exciting Possibilities for AI in Customer Success

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