Michael Su November 29, 2023 Customer Health, Customer Relationships, Playbooks and Processes Making Health Scores Actionable Michael Su November 29, 2023 Customer Health, Customer Relationships, Playbooks and Processes A solid customer health score should be made up of a laundry list of metrics. Here are some key considerations when building your Customer Health Score.
Lauren Costella-Reber November 1, 2023 Customer Relationships, Data and CS, Playbooks and Processes Endless Possibility: 5 Exciting Possibilities for AI in Customer Success Lauren Costella-Reber November 1, 2023 Customer Relationships, Data and CS, Playbooks and Processes AI is coming and it’s here to stay. Discover some of the ways we can and should be thinking about AI in CS.
Karla Kannan October 25, 2023 CSM Role, Customer Relationships, Playbooks and Processes From Vendor to Partner: Building Trust, Accountability, and Advocacy Karla Kannan October 25, 2023 CSM Role, Customer Relationships, Playbooks and Processes Discover the key principles that can transform your client relationships into thriving partnerships.
Rochelle Shearlds October 4, 2023 Customer Relationships, CSM Role, Change Management The Power of Saying 'No' As a Trusted Advisor Rochelle Shearlds October 4, 2023 Customer Relationships, CSM Role, Change Management Explore the art of saying "no" strategically and how it can lead to better outcomes for you and your customers.