Rochelle Shearlds

October 4, 2023

Customer Relationships, CSM Role, Change Management

The Power of Saying 'No' As a Trusted Advisor

Rochelle Shearlds

October 4, 2023

Customer Relationships, CSM Role, Change Management

Explore the art of saying "no" strategically and how it can lead to better outcomes for you and your customers.

Rochelle Shearlds

August 9, 2023

Change Management, Customer Relationships, Playbooks and Processes

The Incoming CS Leader's Listening Tour

Rochelle Shearlds

August 9, 2023

Change Management, Customer Relationships, Playbooks and Processes

A customer listening tour is a powerful resource that Customer Success leaders rely on to establish vital connections and acquire invaluable insights, shaping immediate and long-term strategies.

Russell Bourne

April 5, 2023

Beyond CS, Change Management, Metrics and Goals

Customer-Centric Company Goals

Russell Bourne

April 5, 2023

Beyond CS, Change Management, Metrics and Goals

The importance of C-level engagement with Customer Success is essential so that CS is viewed as a strategic function, not just a tactical one.

Ejieme Eromosele

March 1, 2023

Beyond CS, Change Management, Customer Relationships

The Importance of Inclusion and Cultural Competency in Customer Success

Ejieme Eromosele

March 1, 2023

Beyond CS, Change Management, Customer Relationships

The Importance of Inclusion and Cultural Competency in Customer Success

Cultural competency is a crucial aspect of customer success in today's diverse and globalized business world.

The Power of Saying 'No' As a Trusted Advisor

The Incoming CS Leader's Listening Tour

Customer-Centric Company Goals

The Importance of Inclusion and Cultural Competency in Customer Success

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