Our December book review on the Reading for Success podcast is Reimagine Customer Success: Designing Organizations Around Customer Value by Sasi Yajamanyam. Released just last month, this book was the author’s covid project. Tune in to hear what Russell and Kristen thought of the book which discusses Sasi’s theory on why we need a new model for customer success, components of the new model, and what changes would be needed by CS Leaders to implement this new approach. Enjoy!
Listen through to the end and you’ll hear about our upcoming new podcast brand!
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