Kristen wraps up her review of Donna Weber’s book Onboarding Matters on this week’s Reading for Success podcast. The last three chapters cover scaling, various models for charging for customer success, and approaches to rolling out the concepts presented in the book.
We also releasing a BONUS episode today – an interview with the author herself! So, once
you’ve had a chance to listen to this final episode, go take a listen to the interview here to learn more about Donna’s vision for this book and what she’s up to next. Enjoy!
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