Welcome back to Reading for Success! Kristen took an extra week to process these substantial chapters of The Jobs to be Done Playbook by Jim Kalbach. Chapter 5 is called Designing Value and is about creating a jobs-driven roadmap. Chapter 6, Delivering Value goes over how to create a job-driven customer journey map and how to provide better customer support. Tune in to see how these chapters relate to Customer Success.
If you’re reading along with us, you can finish up with the last chapters of the book, 7 and 8, which Kristen will be reviewing next week.
And don’t forget to check out our recent Strikedeck Radio episode where Kristen interviewed Jim Kalbach! Listen here.
Reading for Success is brought to you by The Success League. You can subscribe on Apple Podcasts, Spotify, and anywhere else you get your podcasts.