In this week’s Reading for Success podcast, Kristen goes over Chapters 5 & 6 of The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi. This section of the book provides more insight into empowering your CS reps and how you can gain more insight about your customers' experiences.
Next week, we will be wrapping up this book with the final chapters. Also, keep your eyes out for an author interview that Kristen did with Rick DeLisi that we look forward to sharing soon!
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