In this month’s episode of our Reading for Success podcast, Kristen and co-host Russell Bourne review the new book Digital Customer Service: Transforming Customer Experience for An On-Screen World by Rick DeLisi and Dan Michaeli. Tune in to find out what Kristen and Russell feel are the strengths of this book and if it is worth the read.
The book to be reviewed in December’s episode will be Reimagine Customer Success: Designing Organizations Around Customer Value by Sasi Yajamanyam. Feel free to pick up a copy and read ahead if you’re curious!
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