Kristen continues her review of The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi with chapters 3 and 4 in this week’s Reading for Success podcast. These two chapters are more geared toward support and service teams, but there is value in chapter 4 all CS professionals. Have a listen!
If you're reading along, next week Kristen will review chapters 5 & 6.
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