This week’s Reading for Success podcast will wrap up Kristen’s review of The Jobs to be Done Playbook by Jim Kalbach by going over the last section, Chapters 7 and 8. Find out how those chapters relate to customer success as well as hear Kristen’s take on the value of the book for CS in general. Thanks for reading and listening along with us!
** Stay tuned next week for the bonus Author Interview episode! **
Also, we are very excited to announce our next book to be reviewed: The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi. This book has been recommended to us by many people and Kristen will be reading it for the first time along with you. The review of this book will start on April 7th. In the mean time, Kristen will be covering articles for the next few weeks.
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