Jan Young

June 28, 2023

The Power of Customer Advocacy: Driving Growth and Retention

Jan Young

June 28, 2023

The secret to a successful customer advocacy program isn’t making it about your company. Click through to find out what is.

Rochelle Shearlds

June 7, 2023

Mid-Year Strategic Review for Customer Success Leaders

Rochelle Shearlds

June 7, 2023

We need time to step away from the day-to-day and shift our focus to identifying what is going well and pivoting what is not going well.

Russell Bourne

May 31, 2023

Russell Bourne

May 31, 2023

A customer-centric company will design the customer journeys first and then build the playbook to support the journeys. Find out how here.

Ejieme Eromosele

May 17, 2023

Ejieme Eromosele

May 17, 2023

Managing customer expectations is an essential soft skill that every CSM should master to ensure success and protect our resources.