Customer Success Blog

Observations of The Success League

Colleen St. John

March 2, 2022

Managing Customer Information and Establishing Metrics

Colleen St. John

March 2, 2022

Your team has been hired and you’re starting to onboard and manage customers - how do you gather the data you need to help drive decisions?

October 13, 2021

Leave Incentive-Based Pay to Drive Performance Behind

October 13, 2021

If we took “pay” off the table and separated pay from hitting performance metrics, would we see a different result?

Jan Young

September 22, 2021

Metrics and Goals

Jan Young

September 22, 2021

Metrics and Goals

Find out what to consider when choosing which metrics to use.

Evan Rich

September 15, 2021

Evan Rich

September 15, 2021

Once we understand what makes our customers happy, it’s important to be able to leverage that into retaining and ultimately growing the base.