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Customer Success Blog

Observations of The Success League

Customer Relationships

Kristen Hayer

September 13, 2023

CS Management, CSM Role, Customer Relationships

Annual Planning for Customer Success

Kristen Hayer

September 13, 2023

CS Management, CSM Role, Customer Relationships

Follow this plan and you’ll be more prepared for the year to come and your team will be ready to hit the ground running in January.

Jan Young

August 29, 2023

Customer Relationships, Data and CS, Playbooks and Processes

Tuesday Tips: The Power of Proactive Outreach

Jan Young

August 29, 2023

Customer Relationships, Data and CS, Playbooks and Processes

Find out how to make the switch from reactive to proactive and deliver value by connecting with your customers.

Michael Su

August 23, 2023

CSM Role, Customer Relationships, Hiring and Compensation

Qualities of a Super CSM

Michael Su

August 23, 2023

CSM Role, Customer Relationships, Hiring and Compensation

There are many key factors or traits that differentiate an “okay” CSM from an outstanding one. What traits are the top of your list?

Karla Kannan

August 16, 2023

CSM Role, Customer Relationships, Playbooks and Processes

Harnessing Success: Why Customer Success Managers Must Lead, Not Follow

Karla Kannan

August 16, 2023

CSM Role, Customer Relationships, Playbooks and Processes

Dig into the critical role of Customer Success in driving long-term relationships and the potential risks associated with passive customer engagement.