Customer Success Blog

Observations of The Success League

Chad Horenfeldt

July 19, 2023

Shifting Your Customer Success Organization From Activities to Outcomes

Chad Horenfeldt

July 19, 2023

Climbing the business outcome mountain is a challenging one. Read for tips to transition your CS team to think this way.

Jan Young

June 28, 2023

The Power of Customer Advocacy: Driving Growth and Retention

Jan Young

June 28, 2023

The secret to a successful customer advocacy program isn’t making it about your company. Click through to find out what is.

Pamela Aubrey

June 28, 2023

Pamela Aubrey

June 28, 2023

Let our consultants help you use segmentation to guide a journey that addresses both customer need and company cost structures.

Pamela Aubrey

June 26, 2023

CS Management

Pamela Aubrey

June 26, 2023

CS Management

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