Take the 2020 Customer Success Performance Index Benchmark to assist in your 2021 planning.
2021 is right around the corner and you are probably deep in your annual planning process. Spend just 10 minutes now and join several hundred companies in the 3rd annual CSPI Benchmark. In doing so, you will be able to compare your Customer Success performance against Champions with an NRR of 140. New to this year’s benchmark is a breakdown of your customer success profits to assist your customer lifetime value calculations.
Complete the Customer Success Performance Index benchmark survey to instantly receive your complimentary report with recommendations on where you should focus your innovation efforts for 2021.