Episode 19 of Reading for Success features another Harvard Business Review article titled A New Model for Ethical Leadership by Max Bazerman. This article talks about how we all have systemic cognitive barriers that blind us to our own unethical behaviors at leaders. We tend to choose solutions that benefit ourselves and put the greater good as the secondary objective. Check out the podcast to hear how this is related to Customer Success, where we are regularly confronted with ethical issues.
Additionally, Kristen goes over Chapters 7-9 of The Effective Manager by Mark Horstman, which covers delivering feedback. You need to be able to deliver feedback, both positive and negative as a manager so this is a critical topic for all of the CS leaders in the audience.
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