Customer Success Blog
Observations of The Success League
Sign up now for either our CS Leadership or Certified CSM Training fall programs, and get 20% off! Classes begin the week of August 24, 2020. Use the following coupon codes at checkout for promotional pricing:
*Special pricing ends July 31, 2020.*
New to your Customer Success Director or VP role? Have you transitioned into customer success from a different discipline? Take our 8-class online program designed for success leaders and add skills to your professional arsenal. Our fall session runs at 9 am Pacific on Tuesdays between August 25 and October 20, 2020 (no class the week of Labor Day). Use Promo code “LEADERFALL2020” at checkout. Promotion good through July 31, 2020.
LIST OF CLASSES:
Hiring Top Performers
Onboarding New CSMs
Goal-Based Management
Reporting on Results
Team Metrics & Goals
Building a Playbook
Planning a Team Structure
Developing Compensation Plans
Learn the skills that it takes to be a top-performing customer success professional in this 16-class online program. Our fall session runs at 9am Pacific on Thursdays between August 27 and December 17, 2020 (no class Thanksgiving week). Use Promo code “CERTFALL2020” at checkout. Promotion good through July 31, 2020.
Customer Goals & Outcomes
Business Strategy for CSMs
Managing Your Portfolio
Kicking off the Relationship
Executive Business Reviews
Renewals & Churn
Customer Advocacy
Time Management for CSMs
Uncovering Opportunities
Asking Great Questions
Objections & Negotiation
Managing the Selling Cycle
Using CRM & CSM Systems
Cross-Functional Leadership
Difficult Conversations
Career Development for CSMs
It’s not too late, you can still sign up for the summer session of our CS Leadership Program today! The session runs from June 23-August 11, 2020. All classes will be held at 4pm Pacific. Class schedule as follows:
Team Metrics & Goals - June 23, 2020
Building a Playbook - June 30, 2020
Planning a Team Structure - July 7, 2020
Developing Compensation Plans - July 14, 2020
Hiring Top Performers - July 21, 2020
Onboarding New CSMs - July 28, 2020
Goal-Based Management - August 4, 2020
Reporting on Results - August 11, 2020
