Get an early bird discount of 20% off the fall session of our online CSM Certification Program!
Learn the skills that it takes to be a top-performing customer success professional in this 16-class online program. Our fall session runs at 9am Pacific on Thursdays between August 27 and December 17, 2020 (no class Thanksgiving week). Use Promo code “CERTFALL2020” at checkout. Promotion good through July 31, 2020.
List of classes:
Customer Goals & Outcomes
Business Strategy for CSMs
Managing Your Portfolio
Kicking off the Relationship
Executive Business Reviews
Renewals & Churn
Customer Advocacy
Time Management for CSMs
Uncovering Opportunities
Asking Great Questions
Objections & Negotiation
Managing the Selling Cycle
Using CRM & CSM Systems
Cross-Functional Leadership
Difficult Conversations
Career Development for CSMs