It's Not Too Late -- Sign Up for Our Online Summer CS Leadership Series Now!

You still have time to register for the newly added summer session of our online CS Leadership Series. Classes will begin next week (June 23rd). Each of the live, instructor-led classes will be held on Tuesdays at 4pm Pacific. Sign up for the full bundle or purchases single classes a la carte. Click here for detailed information on individual classes.

CLASS SCHEDULE:

Team Metrics & Goals - June 23, 2020

Building a Playbook - June 30, 2020

Planning a Team Structure - July 7, 2020

Developing Compensation Plans - July 14, 2020

Hiring Top Performers - July 21, 2020

Onboarding New CSMs - July 28, 2020

Goal-Based Management - August 4, 2020

Reporting on Results - August 11, 2020

CS Leadership Training -- Summer Session Starting Soon

SUMMER SESSION OF ONLINE CS LEADERSHIP TRAINING SERIES STARTS JUNE 23rd

We are excited to offer a training series for Customer Success leaders this summer. Whether you are beginning a new role as a CS Director or VP or if you've transitioned into CS from a different industry, our online program is great for you. Each class includes discussion, exercises, resources, and a worksheet or business model you can add to your tool kit. Over the span of 8 weeks (one hour-long class a week - Tuesdays at 4pm Pacific - from 6/23-8/11), we will cover the following topics:

Team Metrics & Goals
Building a Playbook
Planning a Team Structure
Developing Compensation Plans
Hiring Top Performers
Onboarding New CSMs
Goal-Based Management
Reporting on Results

Single classes also available for purchase. Join the full program at any time.

Spring CS Leadership Series Begins Soon -- There's Still Time to Sign Up!

Online CS Leadership Training Series Starts Tue, May 5th

Did you know that we offer a training series for Customer Success leaders? Whether you are beginning a new role as a CS Director or VP or if you've transitioned into CS from a different industry, our online program is great for you. Over the span of 8 weeks (one hour-long class a week), we will cover the following topics:

Team Metrics & Goals
Building a Playbook
Planning a Team Structure
Developing CompensationPlans
Hiring Top Performers
Onboarding New CSMs
Goal-Based Management
Reporting on Results

Single classes also available for purchase. Join the full program at any time.

Upcoming CS Leadership Series -- Sign up Now!

CS Leadership Training Series Starts May 5th

Are you just starting your new Customer Success Director or VP role? Or have you pivoted into customer success from a different industry? We offer a training series that’s right for you! Over the course of 8 classes (weekly, on Thursdays), you will learn about the following topics:

Team Metrics & Goals
Building a Playbook
Planning a Team Structure
Developing Compensation Plans
Hiring Top Performers
Onboarding New CSMs
Goal-Based Management
Reporting on Results

Single classes also available for purchase. Join the full program at any time.