As companies face economic downturns and financial insecurities, they take a closer look at every department to ensure that they are operating as efficiently as possible.
Unfortunately, many Customer Success teams have been downsized or eliminated due to global economic uncertainty.
To establish the value of your CS team, there are three foundational areas that you need to focus on:
customer segmentation
journey mapping
team structure design
Check out Kristen Hayer’s article on the ChurnZero blog where she explains how these tools will help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling.