If you didn’t make it over to our virtual booth at Pulse Everywhere, we’d like to share a talk given by our Founder and CEO, Kristen Hayer, on how to be an effective manager. Strong leadership is key in customer success right now. Watch the video below to learn how to avoid being a micromanager, how not to swing too far in the other direction, and 3 tactics you can use to become a highly effective manager. Check it out and let us know in the comments what you think.
Effective Management in CS (or How NOT to be a Micromanager)