If you’re a CS leader, you know all too well that in an economic downturn, many companies are faced with downsizing the CS team which can leave a void to fill when it comes to servicing customers. This can leave you scrambling to stay ahead of the budget reductions, trying to streamline operations and still maintain morale.
That’s why TSL has designed a tailored compilation of services bundled together to help address the challenges you face.
This package focuses on 3 key areas to help teams get and stay on track:
CS Program Assessment
Customer Segmentation
Team Structure
Each engagement includes deliverables like business models, reports, or presentations that can be used to push your organization toward a customer focus.
You will also have our expert consultants to give you direction each step of the way.