CS Office Hours are dynamic discussions between CS Leaders, CSMs, and folks transitioning into CS. Every week, people gather to discuss CS topics that impact how they prioritize and deliver Customer Success.
Everyone has something to contribute: Leaders and CSMs exchange ideas, everyone asks questions. The questions drive the discussion.
We often have co-leaders of the discussions. Past discussions include:
Scaling & Digital CS, co-led by Dan Ennis
Leading Indicators vs Lagging Indicators in Challenging Economic Markets, co-led by Brian Hansen
How to Manage Up, Down, and Cross-Functionally
The Difference between Sales Led, Product Led, and Customer Led Growth
CX vs CS: What’s the Difference?
How Do Marketing, Sales, CS and Product Work with the Customer and With Each Other?
What is Customer Marketing, co-led by Kristine Kukich
What is Customer Education, co-led by Jasonda Desmond
Coming up at #CSOfficeHours:
🗓 Jan 31 Tuesday 4:30pm PST "How CSMs Can Move from Reactive to Proactive & Become a Strategic Advisor and Revenue Leader" (Reviewing Jan’s revised Eisenhower Matrix model)
🗓 Feb 7 Tuesday 4:30pm PST Katya Alfaro will co-lead the session, "If CS has Fundamentals, Why Does it Look So Different at Every Company?!"
🗓 Feb 14 Tuesday 4:30pm PST Brandon Cestrone👋 will co-lead the session, "I ❤️ ChatGPT - 10 Ways to Use ChatGPT3 to Save Time as a CSM"
What other topics would you like to discuss?
If you’d like to join us, sign up here.
CS Office Hours are co-sponsored by The Success League and CS Insider. Contact Jan or follow #CSOfficeHours on LinkedIn to see updates about upcoming sessions.
We’re building out our YouTube page for the recordings of past sessions. Stay tuned!