The Success League is in the news! Our CEO, Kristen Hayer, was featured by ChurnZero sharing her predictions for 2023, and Jan Young, TSL Principal Consultant, was a guest on Lifetime Value: The Customer Success Podcast.
Kristen’s 2023 Industry Predictions
Forecasting the future is a tradition that ignites our imagination, new ideas and enthusiasm for what's to come. However, predicting the future is challenging, which is why Kristen Hayer has joined with leaders in the customer success industry to share their top predictions for 2023.
Here are a few key trends Kristen identified:
As we go into 2023, CS teams are facing a recession (renewals will be tougher), inflation (price increases are coming if they aren’t already here), and organizations that are looking to operate as efficiently as possible.
In 2023, CS leaders will need to take a hard look at their teams, tools, and customer journeys.
Leaders who weather this economic downturn will be well positioned for executive roles in the second half of the year, so while this is a big challenge, it is also a huge opportunity!
To get the full list of trends, hop over to the full article on ChurnZero’s blog.
Jan’s Point of View
Jan joined Dillon Young on LifeTime Value: The Customer Success Podcast to review “The Week That Was" and the most important topics in Customer Success as we head into the new year.
Some highlights:
What it takes to be a CSM in today's SaaS companies
How CS can drive value for their customers through data
The death of the “unicorn”, and why founders and their employees ought to focus on making their company more of a “Camel”
View the episode on YouTube here, or listen to the podcast here.