We have a new podcast on the Success League Radio channel!
Introducing CS Essentials by Gainsight! This new, monthly podcast series will be hosted by Kristen Hayer, CEO of The Success League, and Tim Van Lew, Director of Customer Success Strategy at Gainsight, and will focus on the foundational pieces of building a customer success organization.
On the debut episode, hosts Kristen and Tim interview Easton Taylor. Easton is the VP of Customer Success at Gainsight and will discuss the benefits of building and defining your CS charter before your CS team.
Don't forget to subscribe to stay up-to-date on Customer Success best practices!