Have you ever used Motivational Interviewing as a change management tool? Chad Horenfeldt, Director of Customer Success at Kustomer, recently adopted this approach with his team. Listen in to this week's Transforming Experiences in Customer Success podcast as he discusses the results he is seeing with Kristen.
Transforming Experiences in Customer Success (formerly Strikedeck Radio) is a partnership between Medallia and The Success League. You can subscribe to Apple Podcasts, Google Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.