We have a returning guest to our Strikedeck Radio podcast this week! Jim Kalbach, Chief Evangelist for MURAL, joins Kristen on the show. In this episode, he shares some great ideas on ways to optimize the customer experience that are detailed in his recent book, The Jobs to be Done Playbook. Tune in here.
Kristen is currently reviewing The Jobs to be Done Playbook on our own Reading for Success podcast. Click here to listen to Part 1 of the series.
Strikedeck Radio is a partnership between Medallia Strikedeck and The Success League. You can subscribe to Apple Podcasts, Google Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.