In this episode of our Reading for Success podcast, Kristen is wrapping up her review of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. Chapter 9 goes over how to gain commitment after the difficult conversation and make it happen, Chapter 10 covers what to do in specific difficult situations, and Chapter 11 talks about how all of the techniques gone over in the book combine to make the conversation effective. What do you think — do you feel you’ll be more prepared for your next sticky conversation?
Next week, Kristen will go over an HBR article as well as announce the upcoming book to be reviewed. If you have a book suggestion, we’d love to hear from you! Drop a note in the comments.
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