This week, Kristen Hayer is joined by Gaines Murfee, Head of Customer Success at Chili Piper, on our Strikedeck Radio podcast. Gaines had a windy path into the field of Customer Success and he's been able to apply different lenses to many processes on his team, driving significant improvements both internally and for customers. Tune in here to listen to his ideas and approach of shifting to a 100% focus on CS.
Strikedeck Radio is a partnership between Medallia Strikedeck and The Success League. You can subscribe to Apple Podcasts, Google Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.