The term “Customer Success” has been used worldwide to describe such a wide variety of very different roles and jobs, that the term is very nearly meaningless in practice. The intent of the CSM Competency Standard is to assist hiring companies and managers create accurate CSM job descriptions as well as helping individual Customer Success professionals in their career development.
As a foundation for building a consistent standard for validating open positions and qualifying candidates for Customer Success Managers, The Customer Success Association has published a specification for a first level Competency Standard. The content of the standard was developed over time by input and commentary by varied CSM practitioners, executives, consultants, and trainers. Now it’s time to submit the work for review and adoption by the worldwide Customer Success professional community. Have a look!