You still have time to sign up for the Spring/Summer session of our new Certified CSM Program and start tomorrow, Thursday, May 23rd. This 16-class series will build your skills in all facets of a customer success role including developing account plans, managing a portfolio, onboarding new clients, conducting business reviews, managing a sales cycle, leading cross-functional teams, and tackling difficult conversations. Please see list of classes below.
Uncovering Opportunities
Asking Great Questions
Objections & Negotiation
Managing a Selling Cycle
Using CRM and CS Systems
Cross-Functional Leadership
Difficult Conversations
Career Development for CSMs
Customer Goals & Outcomes
Business Strategy for CSMs
Managing Your Portfolio
Kicking Off The Relationship
Executive Business Reviews
Renewals & Churn
Customer Advocacy
Time Management for CSMs