We are excited to present The Success League’s Customer Success Certification Program! Our team researched the skills that top CSMs bring to their roles, and expanded our popular CSM Training Program to include 8 more classes plus the opportunity to become a Certified CSM after completing the program and passing a learning assessment. The 16 classes in our CSM Certification Program include:
Customer Goals & Outcomes
Business Strategy for CSMs (NEW!)
Managing Your Portfolio (NEW!)
Kicking off the Relationship
Executive Business Reviews
Renewals & Churn
Customer Advocacy (NEW!)
Time Management for CSMs
Uncovering Opportunities (NEW!)
Asking Great Questions
Objections & Negotiation
Managing a Selling Cycle (NEW!)
Using CRM & CSM Systems (NEW!)
Cross-Functional Leadership (NEW!)
Difficult Conversations
Career Paths in Customer Success (NEW!)
The upcoming series starts on March 28, 2019, so hop on board and register now!