Do your CSMs get nervous when they need to call a customer who they think is upset? Do they find it challenging to develop solutions that benefit both your company and their client? Are they struggling to work with other internal teams to create a smooth customer experience? Many customer success teams have never been trained to handle conflict, advocate for customers internally, or serve in a cross-functional leadership role.
The Success League’s one-day, onsite workshop on difficult situations includes 3 topics that will teach your CSMs proven approaches to these challenges:
Difficult Conversations
Customer Advocacy
Cross-Functional Leadership
Expertly guided exercises, role-playing, and group discussions provide a chance for your CSMs to practice the skills they learn, and build teamwork. CSMs will come away with worksheets, models, and resources they can use to implement their new skills.
For more information and pricing on this and other onsite workshops, please click here: