This week, Damien Howley, VP of Client Success at Passport Inc., joins Kristen for Episode 31 of Strikedeck Radio. Kristen and Damien both believe that CSMs should be able to elevate their conversation with customers to the executive level. They discuss why this is so important and how to change the conversation from a product to a business focus, which is a useful skill for CSMs to learn. Enjoy!
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