Joanel Bernardo, Director of Customer Success at Concord Worldwide, joins Kristen for Episode 28 of Strikedeck Radio. Joanel discusses how she managed customer expectations in her previous role as Global Manager of CS, Service, and Delivery at Hortonworks. Listen in to hear how to get other teams to buy in, how to train your team on this topic, and how to reset expectations if things aren't proceeding as expected.
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