In Episode 21 of Strikedeck Radio, I talk with Benjamin Timmons, Director of CS at Singular. Tune in to hear us discuss how his background in Customer Success, with a recent role at Optimizely, as well as in entrepreneurship, co-founding two companies, helped him develop a very effective, but somewhat scrappy, approach to building a health score. There's lots to embrace from Ben's method, whether you are just getting started and considering how to adopt health scores in your own company, or you already have an advanced CS tool in place.
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