I'm excited to share Episode 14 of the Strikedeck Radio podcast. I had the opportunity to interview Thomas Enochs, the Vice President of Customer Success at Heptio. We discuss how his company decided to start with a Customer Success team instead of a Sales team. Our chat covers the practical and philosophical reasoning behind the decision, and the practical implementation cornerstones, as well as an in-depth look into how Heptio operates around CS.
Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on iTunes or SoundCloud, or follow us on LinkedIn or Twitter to get updates on new episodes.