The Customer Success Professional’s handbook

by Ashvin Vaidyanathan and Ruben Rabago

The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed―from the practitioner level all the way to senior leadership. The authors―acknowledged experts in building, training, and managing Customer Success teams―offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book:

Kristen reviewed this book on the first four episodes of Reading for Success, and had a bonus interview with the authors. Listen to those episodes below:

Episode 1 • Episode 2 • Episode 3 • Episode 4

The EFFECTIVE MANAGER

by Mark Horstman

Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.

Kristen reviewed this book on Reading for Success, and had a bonus interview with the author. Listen to those episodes below:

Episode 17 • Episode 18 • Episode 19 • Episode 20

Bonus Interview with Mark Horstman

CHIEF CUSTOMER OFFICER 2.0

by Jeanne Bliss

Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers' lives. Jeanne Bliss fearlessly shares her tools and leadership 'recipe cards' for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.

Kristen reviewed this book on Reading for Success, and had a bonus interview with the author. Listen to those episodes below:

Episode 13 • Episode 14 • Episode 15

Bonus Interview with Jeanne Bliss

How Women rise

by Sally Helgesen and Marshall Goldsmith

Leadership expert Sally Helgesen and bestselling leadership coach Marshall Goldsmith have trained thousands of high achievers -- men and women -- to reach even greater heights. Again and again, they see that women face specific and different roadblocks from men as they advance in the workplace. In fact, the very habits that helped women early in their careers can hinder them as they move up. Simply put, what got you here won't get you there . . . and you might not even realize your blind spots until it's too late.

Kristen reviewed this book on Reading for Success, and had a bonus interview with the author. Listen to those episodes below:

Episode 5 • Episode 6 • Episode 7 • Episode 8

Bonus Interview with Sally Helgesen