The Success League's CSM Certification Program is an accredited, comprehensive learning experience designed to provide customer success professionals with the knowledge and tools they need to excel in their role. Expert-led training sessions are complimented by group discussions and live Q&A. Each topic in the 15-class series includes a worksheet you can use to apply the concepts right away, as well as an additional resources list so you can dive deeper into topics of interest.

Sign up at any time, as our classes and series repeat throughout the year. It is not necessary to take the classes in sequential order.

We want to make sure you are ready to hit the ground running, so you will be required to complete a skills assessment at the end of the series in order to receive certification.

Price shown is per attendee. Each class is 60 minutes long. Learners will receive access to training session details via email upon receipt of payment. These are live, instructor-led online classes and attendees will need internet access, a headset with mic, and an area where they can speak and contribute to the group.

Class time slots are as follows:
Tuesdays 6am Pacific
Tuesdays 9am Pacific
Thursdays 6am Pacific

To see descriptions of each of the classes, click here.

To see the upcoming class schedule, click here.

Our recommended cadence is to take 15-weeks to complete the program (one 60-minute class per week). However, you can opt to finish in 8-weeks by taking no more than two classes in one week. We will reach out to you after completing your purchase to find the schedule that works best for you.