Customer success is not a field where you can apply a cookie-cutter approach to building and scaling your program. Our team helps you tailor our proven frameworks to your product, market, and existing customer base, leaving you with business models, reports and tools you can use to push your CS organization to the next level. If you’re not sure where to start, our Customer Success Assessment can help pinpoint what to tackle next.
The Success League’s training is accredited through the Customer Success Association, the longest-running association in our field. Our program has been in place since 2017, and we have taught over 5000 CS professionals and leaders. Each of our instructors is an experienced CS leader, and we offer both CSM and CS Leadership Certification courses. Every topic we teach includes worksheets, exercises and recommended resources that extend learning beyond class.
It is commendable to grow leaders from inside your organization, but while these new managers have great CS experience, they are often missing key leadership skills. Coaching helps these leaders focus on driving strong performance while learning to manage a CS organization. Coaching is also a fantastic resource for leaders who are approaching the challenge of scaling their organization, or who need accountability and advice while working through key projects.
“The Success League played a very important role supporting us to establish the foundations for the next steps of our plan, as well as supporting our overall Customer Success program, by driving a consistent understanding about defining, delivering and realizing value for our customers.”
- Samantha Moore, Global Services Director, Customer Success Strategy, Juniper Networks
Find out how to maximize the benefits of remote workers on your Customer Success team.
The popularity of CS has driven competition to an all-time high in the CSM job market. Here are some tips to navigate the hiring process in this competitive landscape.
AI is coming and it’s here to stay. Discover some of the ways we can and should be thinking about AI in CS.
Our team of seasoned customer success leaders has helped hundreds of clients and thousands of learners drive revenue for their companies. Our proven business models, frameworks and curriculum are designed to be put into practice right away and maximize the value of our engagements.
A solid customer health score should be made up of a laundry list of metrics. Here are some key considerations when building your Customer Health Score.