After completing this course, a Customer Success Leader will understand when a digital customer journey is the right choice for their company or a segment of their customer base, how to develop a digital journey that is consistent with the company's brand and other higher-touch journeys, how to leverage different one-to-many technology options, and how to ensure ongoing success.

This is an instructor-led, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.