After completing this course a Customer Success Leader will understand why metrics and goals are important to a CS team, how to gather critical information, the three main categories of customer success metrics, how to translate metrics into goals, and how to communicate goals to the success team and senior leadership.

This is an instructor-led, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.