After completing this course, a Customer Success Leader will understand how to evaluate the existing customer journey, how to develop a solid journey for each segment of the customer base, how to think about an excellent customer experience, and how to include cross-functional groups in the journey design process.

This is an instructor-led, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.

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