After completing this course a Customer Success Leader will understand how to decide on a high-touch or low-touch model, how to assess a new team, how to determine the correct ratio of customers to CSMs, which operations roles to hire and when, and how to plan a headcount budget based on existing customers and sales expectations.

This is an instructor-led, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.

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