After completing this course a Customer Success Leader will understand the characteristics of a great CSM, how to determine whether a candidate is proactive, how to create a model of the ideal CSM, how to write a job description that brings in top performers, how to write great interview questions, how to run an effective hiring process, and how to combat unconscious bias.

This is an instructor-led, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.