After completing this course a Customer Success Leader will understand what a playbook is, when it makes sense to build a playbook, how to kick off a playbook project and engage other teams in the project, how to develop health scores, how to automate plays using health scores, and how to manage a playbook going forward.

This is an instructor-led, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.

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